Your Solar Company Closed. Your Problems Did Not.
The installer may be gone, but the loan, unfinished work, dead monitoring, warranty claims, roof problems, and home-sale restrictions can remain. Solar Exit Colorado helps identify who is still involved and what options your documents leave open.
- Unfinished, inactive, or underperforming systems
- Loans that continue after the installer disappears
- Lost service, workmanship, and warranty support
- Bankruptcy, refund, transfer, and home-sale problems
Speak with someone about the company closure
833-765-2711
Mon–Sat, 8 AM–7 PM MT
The Company May Be Gone, but the Deal Can Remain Active
A solar transaction can involve a sales company, installer, electrical contractor, lender, equipment manufacturer, utility, and system owner. One company closing does not automatically end every contract, warranty, payment, or responsibility.
The Consumer Financial Protection Bureau explains that solar sales, installation, and financing are often handled through separate but connected companies. That is why a lender or loan servicer may remain active after the installer closes.
The Loan Did Not Automatically Disappear
- The lender may be separate from the installer
- Automatic payments may continue
- Missed payments can create credit and collection problems
The Workmanship Warranty May Be Unusable
- The installer may have provided the labor coverage
- Roof and installation claims may have nowhere to go
- Equipment coverage may not include replacement labor
The Equipment Warranty May Still Exist
- Panels and inverters may have separate manufacturers
- Coverage may need to be verified by model and serial number
- A new contractor may be needed to perform the labor
The Project May Never Have Reached Activation
- Permits may remain open
- Final inspection may never have occurred
- Utility interconnection may be incomplete
Your Monitoring and Service Access May Be Orphaned
- The installer may have controlled the monitoring account
- Production failures may go unnoticed
- Account access may need to be transferred
A Lease or PPA Owner May Still Control the System
- The closed installer may not own the equipment
- Another company may administer the agreement
- Payment and transfer obligations may remain active
Find Out Who Still Controls Each Part of the Deal
Do not treat every name in the paperwork as the same business. Responsibility may be divided across several companies that are still operating.
Dealer or Sales Company
This company may have made the original claims about savings, payments, tax credits, production, warranties, and the ability to sell the home.
Installer or Electrical Contractor
This company may have handled permits, electrical work, roof penetrations, inspection, activation, and workmanship coverage.
Lender or Payment Servicer
This company may continue collecting the loan even when the original seller or installer has stopped operating.
System Owner or Manufacturer
A lease provider, PPA owner, panel manufacturer, inverter manufacturer, or warranty administrator may still have continuing responsibilities.
Three Mistakes Can Make the Situation Worse
Move quickly, but do not make a blind decision that creates new credit, warranty, safety, or evidence problems.
Do Not Stop Paying Without a Review
The installer closing does not automatically cancel a separate loan, lease, or PPA. Review the documents and protect your credit before changing payments.
Document the System Before It Is Altered
Photograph the installation, record every defect, and verify the contract and warranty requirements before another company removes or changes equipment.
Do Not Let the Records Disappear
Download monitoring data, emails, proposals, warranties, contracts, payment records, and online account documents before websites or customer portals are shut down.
The Installer Warranty and Equipment Warranty Are Not the Same
The installer may have promised workmanship, labor, monitoring, roof, and service coverage. The panel or inverter manufacturer may provide separate equipment coverage that remains available after the installer closes.
The Federal Trade Commission recommends reviewing exactly which warranties apply to the equipment and installation, who performs repairs, how long coverage lasts, and whether labor costs are included.
Identify Every Type of Coverage
- Panel manufacturer warranty
- Inverter manufacturer warranty
- Battery manufacturer warranty
- Installer workmanship warranty
- Roof penetration warranty
- Production guarantee
- Monitoring and service agreement
- Labor and shipping responsibilities
- Required claim procedures
Determine Exactly Where the Company Left Off
A project can look finished from the ground while still lacking final inspection, utility approval, activation, monitoring access, or required corrections.
The U.S. Department of Energy explains that permitting, inspection, and utility connection are separate steps that generally must be completed before a rooftop system can legally produce electricity on the grid.
Confirm Every Missing Step
- Was the local building permit issued?
- Is the permit still open?
- Was the electrical inspection completed?
- Were required corrections resolved?
- Was the utility application submitted?
- Was permission to operate issued?
- Is the system producing power?
- Do you control the monitoring account?
- Are all panels and components installed?
- Are there active roof, wiring, or equipment problems?
Different Company Failures Require Different Solutions
The strongest path depends on how far the project progressed, what you paid, what remains unfinished, and which companies are still operating.
Deposit Paid, but No System Installed
The sales contract, financing status, deposit records, cancellation terms, company status, and any bankruptcy notices should be reviewed immediately.
Equipment Installed, but Project Abandoned
Determine who owns the materials, whether permits remain open, what work is unsafe or incomplete, and whether the lender released the full project funds.
System Installed, but Never Turned On
Inspection, corrections, utility interconnection, meter work, monitoring setup, and permission to operate may still be missing.
System Operating Without Support
Monitoring access, manufacturer warranties, service providers, production history, repair costs, and continuing payment obligations must be separated and reviewed.
Build the File Before More Evidence Disappears
The company may have closed, but your documents can still show what was promised, paid, installed, and left unfinished.
Contracts and Financial Records
- Signed sales and installation agreements
- Loan, lease, or PPA documents
- Deposit receipts and payment records
- Sales proposal and production estimate
- Lender disbursement or payment notices
- Bankruptcy or company-closure notices
Project and Warranty Records
- Building and electrical permits
- Inspection and correction notices
- Utility interconnection records
- Equipment model and serial numbers
- Panel, inverter, and workmanship warranties
- Photos, monitoring reports, emails, and service requests
Document the Failure Before You Report It
A useful complaint should identify the companies involved, important dates, money paid, work completed, work left unfinished, communications, and the resolution you requested.
The Colorado Attorney General advises consumers to document every interaction, organize related records, clearly identify the problem, and explain the steps already taken to resolve it.
A government complaint may help document broader misconduct, but it does not automatically replace an individual contract, financial, or legal strategy.
Record the Complete History
- Date the agreement was signed
- Companies and salespeople involved
- Amounts paid or financed
- Installation and inspection dates
- Promises made during the sale
- Problems reported to the company
- Responses or missed appointments
- Date the company stopped responding
- Current lender and payment status
- Resolution you have requested
Three Steps to Regain Control of the Situation
Identify Every Company
Separate the seller, dealer, installer, lender, servicer, system owner, equipment manufacturers, and warranty providers.
Document What Was Left Behind
Review the contracts, payments, permit status, installation, activation, production, warranties, and unresolved service problems.
Build the Strongest Resolution
Identify the active parties, protect available claims, address immediate credit or property risks, and pursue the strongest path supported by the evidence.
Find Out Who Is Still Involved
Stop chasing the company that disappeared. Tell Solar Exit Colorado what was promised, what remains unfinished, and which companies are still demanding payment.
- No cost to submit your initial information
- Loans, leases, PPAs, and cash purchases reviewed
- 36-month money-back guarantee
- Credit protection begins on day one
Prefer to speak with someone?
833-765-2711
Mon–Sat, 8 AM–7 PM MT
Tell Us What the Company Left Behind
Complete the short review form and explain what remains unresolved.
Want to expedite your review? Complete the detailed Solar Contract Review and upload your documents now.
Your information is kept private and used only to respond to your request.
What Happens When Your Solar Company Goes Out of Business?
The answer depends on who sold the system, who installed it, who financed it, who owns it, and how far the project progressed.
Does my solar loan go away if the installer closes?
Who handles my warranty now?
What if the system was never completed or activated?
Can another solar contractor finish or repair the system?
What if the solar company filed bankruptcy?
Can I file a complaint in Colorado?
Can I sell my home after the solar company closes?
What protection comes with the program?
Is the initial company-closure review free?
Stop Waiting for a Solar Company That Is Not Coming Back
Identify who still controls the contract, financing, equipment, warranties, and unfinished work. Then build the strongest path forward.