Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through the Solar Exit Colorado website and communications connected to a website inquiry, initial review, document submission, consumer-resource request, or related service.

This Policy does not govern the independent privacy practices of a government agency, utility, lender, contractor, attorney, tax professional, credit specialist, consultant, service provider, or other third party whose website or services you use separately.

A separate written service or enrollment agreement may contain additional information about how data is handled in connection with a paid service. When applicable, that agreement and this Privacy Policy should be read together.

2. Information We Collect

The information collected depends on how you use the website, what you choose to submit, and whether you later enroll in a service.

Contact and Identifying Information

We may collect:

• First and last name
• Email address
• Telephone number
• City and state
• Property or mailing address when relevant
• Preferred communication method
• Consent and communication preferences

Information About Your Solar Situation

We may collect information concerning:

• The primary solar problem you identify
• The utility company serving the property
• The salesperson, installer, lender, servicer, or system owner
• The type of agreement, including a loan, lease, PPA, or cash purchase
• Payment amounts, payment changes, balances, or payoff information
• Sales promises, disclosures, tax-credit claims, and financing representations
• Installation, permitting, inspection, activation, production, and warranty issues
• Company closure, bankruptcy, collection, credit, or servicing concerns
• Home-sale, refinancing, title, transfer, payoff, or UCC issues
• Deadlines and the outcome you are requesting

Communications and Case Information

We may collect copies or summaries of emails, text messages, telephone communications, voicemail messages, form submissions, service requests, complaint responses, and other communications related to your inquiry.

We may also create internal notes concerning the companies, documents, issues, requested outcome, follow-up steps, and status of a request.

3. Solar Contracts and Document Uploads

The detailed review process may allow you to upload documents relevant to your solar situation. These documents can contain personal, financial, contractual, property, credit, tax, or other sensitive information.

Documents may include:

• Solar sales and installation agreements
• Loan, lease, and power purchase agreements
• Financing disclosures and payment statements
• Sales proposals and production estimates
• Utility bills and system-production records
• Tax-credit materials
• Permits, inspections, and utility interconnection records
• Warranty, repair, and service records
• Emails, text messages, advertisements, and sales materials
• Collection, lender, bankruptcy, or company-closure notices
• Payoff, transfer, title, UCC, and home-sale documents
• Photographs and other supporting evidence

If an uploaded document contains information about a spouse, co-owner, buyer, family member, salesperson, contractor, or another person, you represent that you are lawfully authorized to provide it or that providing it is otherwise permitted by law.

4. Information Collected Automatically

When you visit the website, the website, hosting environment, security tools, analytics services, and other technical providers may automatically receive information such as:

• Internet Protocol address
• Browser and device type
• Operating system
• General location inferred from an IP address
• Pages viewed and links selected
• Date, time, and approximate duration of a visit
• Referring website or campaign information
• Form, page, and website interactions
• Cookie and similar technology identifiers
• Server, error, diagnostic, fraud-prevention, and security logs

This information may be used to operate the website, diagnose technical problems, prevent abuse, understand website usage, measure marketing performance, and improve content and services.

Additional information about these technologies is provided in the Solar Exit Colorado Cookie Policy .

5. How We Use Information

We may use collected information to:

• Receive, review, and respond to an inquiry
• Identify the agreements, companies, and issues involved
• Determine which documents or information are still needed
• Assess whether a service or referral may be appropriate
• Communicate about a review request or submitted documents
• Organize records and build a timeline of the solar transaction
• Provide or administer requested and agreed-upon services
• Connect a homeowner with an authorized independent professional or provider
• Maintain records of communications, consent, and service activity
• Operate, secure, maintain, troubleshoot, and improve the website
• Measure website, content, advertising, and campaign performance
• Prevent fraud, spam, malware, unauthorized access, and misuse
• Comply with legal, regulatory, contractual, insurance, accounting, and tax obligations
• Establish, exercise, or defend legal rights and resolve disputes
• Create aggregated or deidentified information that does not reasonably identify an individual

We will not use uploaded solar contracts or financial documents for an unrelated purpose that is materially different from the purpose for which they were submitted without appropriate notice or authorization.

6. Email, Telephone, and Text Communications

When you provide an email address or telephone number, we may use that information to respond to your request, ask for additional information, provide status or service communications, schedule a conversation, and communicate about the solar situation you submitted.

Authorized service providers, contractors, consultants, or professional partners involved in evaluating or responding to your request may also contact you when appropriate and permitted by your consent and applicable law.

Submitting a review request is not consent to receive unrelated automated marketing messages where separate consent is required. Any separate marketing or automated-message consent will be presented through the applicable form or communication.

You may request that promotional emails stop by using the unsubscribe method contained in the message. You may request that promotional text messages stop by following the opt-out instructions in the message.

We may continue to send nonpromotional communications concerning an active request, transaction, account, security issue, legal notice, or service you requested.

7. How Information May Be Shared

We do not make uploaded solar contracts or financial documents publicly available. Information may be disclosed only as reasonably necessary for the purposes described in this Policy.

Authorized Personnel

Information may be accessed by authorized employees, contractors, or representatives who need it to operate the website, review a request, communicate with you, administer a service, maintain records, or perform another legitimate business function.

Website and Operational Service Providers

Information may be shared with companies that provide services such as website hosting, cloud storage, form processing, email delivery, spam prevention, cybersecurity, analytics, technical support, customer communications, records management, and other business operations.

These providers may process information on our behalf and are expected to use it only for authorized purposes and subject to applicable contractual and legal obligations.

Reviewers, Consultants, and Professional Partners

Information and documents submitted through the website may be shared with authorized service providers, contractors, consultants, or partners involved in evaluating or responding to your request.

Depending on the situation, this may include an independent attorney, tax professional, credit specialist, contractor, inspector, engineer, real estate professional, title professional, or another appropriately qualified provider.

Information will not necessarily be shared with every category of professional. The disclosure depends on the request, the service being considered, the homeowner’s authorization, and the role the recipient would perform.

Legal and Safety Disclosures

Information may be disclosed when reasonably believed necessary to comply with applicable law, a lawful request, court order, subpoena, regulatory inquiry, insurance requirement, or legal process.

Information may also be disclosed to investigate or prevent fraud, security incidents, malicious activity, threats, abuse, violations of the Terms and Conditions , or harm to Solar Exit Colorado, a user, or another person.

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, business transition, or similar transaction. Any recipient would remain subject to applicable privacy obligations concerning the transferred information.

At Your Direction

We may disclose information to a person or organization when you direct, request, authorize, or consent to the disclosure.

8. Analytics, Advertising, and Data Sales

The website may use analytics, conversion-measurement, advertising, and similar technologies to understand website traffic, identify how visitors reached the website, measure campaign performance, improve content, and reduce irrelevant advertising.

These technologies may collect identifiers, device information, browsing activity, referring information, and interactions with the website. Depending on the technology and applicable law, certain advertising-related disclosures may be treated as targeted advertising, sharing, or a sale of personal data.

Solar Exit Colorado does not sell uploaded contracts or financial documents to data brokers or unrelated advertisers for their independent marketing.

Where required by applicable law, visitors will be provided with an appropriate method to opt out of covered targeted advertising or data-sale activity. Where legally required and technically applicable, recognized universal opt-out signals will be processed in accordance with applicable requirements.

The specific technologies currently used and available cookie choices are described in the Cookie Policy .

9. How Long Information Is Retained

Information is retained for no longer than reasonably necessary for the purpose for which it was collected and for legitimate business, legal, security, accounting, insurance, dispute, and records-management needs.

Retention periods may differ based on:

• Whether the person submitted only an inquiry or entered into a service relationship
• The type and sensitivity of the information
• Whether documents are needed to review or administer a matter
• Contractual, insurance, accounting, tax, or legal requirements
• Applicable limitation periods or pending disputes
• Security, fraud-prevention, and abuse-prevention needs
• Whether the information remains in a protected backup system

When information is no longer reasonably needed, it may be deleted, destroyed, anonymized, or retained only in an aggregated or deidentified form.

A deletion request may be denied or limited when retention is reasonably necessary to complete a requested service, maintain transaction records, comply with law, protect legal rights, prevent fraud, preserve evidence, or satisfy another lawful exception.

10. Information Security

Solar Exit Colorado uses administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Safeguards may include access restrictions, account controls, security monitoring, malware and spam protection, encrypted transmission where supported, backups, software updates, hosting protections, and limitations on who may access submitted information.

No website, transmission method, cloud system, storage system, email account, or security process can be guaranteed to be completely secure. You provide information through the website at your own risk and should avoid submitting information that is not reasonably necessary.

If you believe information submitted through the website has been accessed or used improperly, contact us promptly using the information at the bottom of this Policy.

11. Your Privacy Choices and Requests

Subject to verification, applicable law, and lawful exceptions, you may ask us to:

• Confirm whether we maintain personal information about you
• Provide access to certain personal information
• Correct inaccurate personal information
• Delete certain personal information
• Provide a portable copy where applicable
• Stop certain promotional communications
• Explain the categories of recipients that may receive information
• Review an applicable targeted-advertising or data-sale opt-out request

Submit a request by emailing admin@solarexitcolorado.com or through the contact page .

Use the subject line “Privacy Request” and identify the email address, telephone number, or submission associated with your request. Do not send passwords, full account credentials, or unnecessary sensitive information when making a privacy request.

We may need to verify your identity before completing a request. The verification process may depend on the nature and sensitivity of the information requested.

An authorized agent may submit a request where permitted by applicable law. We may require proof of the agent’s authority and may also verify the consumer’s identity directly.

We will not unlawfully discriminate against a consumer for exercising an applicable privacy right.

12. Colorado Consumer Privacy Rights

The Colorado Privacy Act applies only to organizations that meet its statutory requirements and processing thresholds. Nothing in this Policy represents that Solar Exit Colorado necessarily meets those thresholds at all times.

When the Colorado Privacy Act or another applicable privacy law grants you rights concerning personal data we control, those rights may include:

• The right to confirm whether personal data is being processed
• The right to access personal data
• The right to correct inaccuracies
• The right to delete certain personal data
• The right to obtain certain data in a portable format
• The right to opt out of the sale of personal data
• The right to opt out of targeted advertising
• The right to opt out of certain profiling decisions
• The right to appeal the denial of an applicable request

To exercise an applicable right, follow the request process in the preceding section. If an applicable request is denied, the response will explain any available appeal method required by law.

For general information about the law, visit the Colorado Attorney General’s Colorado Privacy Act resource .

13. Children’s Privacy

This website is intended for adults addressing residential solar agreements, property, financing, utility, and related homeowner matters. It is not directed to children or intended for use by anyone under 18.

Children should not submit forms, upload documents, or provide personal information through this website.

If we learn that personal information was submitted directly by a child in violation of this Policy, we may delete or restrict that information as reasonably appropriate and required by law.

A parent or legal guardian who believes a child submitted personal information may contact us at admin@solarexitcolorado.com .

14. Third-Party Websites and Resources

The website contains links to government agencies, utilities, regulators, public databases, consumer resources, and other third-party websites.

When you leave Solar Exit Colorado and visit another website, that organization’s privacy policy and information practices apply. We do not control how an independent website collects, uses, retains, protects, or shares information.

Review the privacy policy and security practices of a third-party website before submitting personal information or documents through it.

15. Changes to This Privacy Policy

Solar Exit Colorado may update this Privacy Policy to reflect changes to the website, forms, document processes, service providers, security practices, technologies, business operations, or applicable requirements.

The effective date displayed at the top of the page identifies the version currently posted. Changes apply prospectively when posted unless another effective date is stated.

If a change materially affects information already collected, additional notice or consent will be provided when required by applicable law.

16. Contact Solar Exit Colorado

Contact Solar Exit Colorado with questions about this Privacy Policy, information submitted through the website, or an applicable privacy request.

• Email: admin@solarexitcolorado.com
• Telephone: 833-765-2711
• Hours: Mon–Sat, 8 AM–7 PM MT